I think that we can all agree that referrals are probably the best lead generation tools out there. This post is not about the power of referrals though...for more on that check out The Referral Engine by John Janstch. This post is about online reviews, the digital referral, from complete strangers or sometimes acquaintances. These days the more online 'referrals' you have, the more likely the reader will pay attention to your business. Not all online or real life referrals are good, there are bad as well. As we have seen, the online community is not afraid to to talk about bad experiences. So what do you do when you get a bad review online?
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